We have a track record of success in complex infrastructure project engagements. Our expertise in designing and deploying IT infrastructure ranges from IP data networks, multi-service networks, supporting voice and video to Service provider solutions, covering carrier class switching and routing. InKnowTech will address your business challenges through our integrated IT and business consulting solutions and services. We unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business procedures.
We bring in unique combination of world class Consulting Practice Framework and top line partners to deliver turnkey network and communication infrastructure to support your organization needs.
» Data Centre, NOC and Campus Network
» Contact Centre Solutions
» Wireless Networks & Security Solutions
» Enterprise Tools
» Data Networking Solutions
» IP Telephony solutions
» Managed Security Solutions
» Information Security Solutions
Our key areas of consulting are but, not limited to
Data Centres, NOC and Campus Network
InKnowTech has through knowledge in scalable modular data center solutions to plan, design and build flexible, cost effective and energy efficient Data Centers, Network Operation Centers and Campus Networks with various monitoring intensive control facilities. We help to identify your requirements, capabilities and capacities, and to define your best “green” and high-resiliency options.
We start by analyzing your specific needs and goals for the project including the operational requirements, space limitations, time constraints and budget objectives. With your goals in mind, our team of designers develop possible configurations. We build design concepts to arrive at the best possible solution for your particular operation.
Data Center Project Process
Data Center Solutions works with the client to Manage all aspects of the project, including coordination of all Professionals and Contractors. This Optimized process minimizes the commitment of Client personnel and ultimately saves Time and Money
Contact Centre Solutions
InKnowTech offers all-in-one platform that blends all media types with your business rules in one unified system with full featured call entre suite for hosted & on-Premise implementation of contact centre. Some of the salient features include –
- Supports In-bound, Out-bound & blended operations.
- Highly scalable architecture and resource efficient
- Highly available system, with in-built fail-over mechanism
- Supports predictive / preview / auto-preview campaign modes
- Supervisor can barge-in, coach, monitor, change agent ready / not ready, etc non-intrusively and on-demand
- Supports any Web-based or applet based CRM or Oracle Forms applications
- “WYSIWYG” user-friendliness with drag/drop arrangement of tools
- Built-in QA tool for voice recording, playback and download
- Intelligent & highly configurable campaign & churn management tools
- Real-time call centre information displayed on dashboards
- Stats like calling list penetration, lead generated, sales processed, etc can be displayed agent wise and real-time
- Intelligent and configurable call back feature & queue management for inbound operations
- Skill based need or based routing from ACD.
Wireless Network & Security Solutions
InKnowTech provides complete state of the art solutions based on Wi-Fi, Wi-Max. Our solutions provide specialized range of products that allows seamless integration for an end to end wireless network. Some of the highlights are:
- Extends your e-business security program into the wireless environment. All-encompassing network sensors that can respond to a wide range of intrusions.
- Monitors network access points around the clock - 24x7. This vigilance can help support your network security policy, facilitate realtime intrusion identification, diminish intrusion damage, and increase the possibility of identifying an attacker
- Helps detect intrusions and mitigate damage through continuous oversight with wireless intrusion detection devices and services
The Wireless solutions enable Enterprises, Campus Network and robust and reliable connectivity. We provide specialized wireless security solution designed to supplement existing network intrusion detection systems. Our core competencies in wireless solutions include:
- Point to Point Connectivity
- Point to Multi point Connectivity
- Campus wide area distribution
- Wireless LAN Network
- Campus and premises extensions
InKnowTech will help organizations in Implementation & training on Enterprise Tools. Managing the organization's portfolio of strategic programs and projects is critical to the success of any organization. We can assist you with rapidly identifying and linking all of your programs and projects to your organization's strategic initiatives. At the same time we will help you identify the status of each project based on hours remaining, cost vs. budget, and schedule vs. baseline. We can quickly help you implement a method for prioritizing your projects based on such critical factors as strategic value, project size and complexity and resource availability.
We can also help you implement powerful Enterprise-wide tools for asset management from CA and ASG. Contact us on how we can provide you with rapid and effective implementation of this important process and its related tools.
Data Networking Solutions
At InKnowTech, we deliver technology solutions to help solve our customer's business needs. We continue to evolve our solution portfolio as the industry and our customer's needs change. If it's network infrastructure, data storage, compliance, or security, we've got the right mix of products, services and experience to help you find success. Some of the services we render to our customers for DNS are:
- Disaster Recovery
- Archiving and Compliance
- Application Load Balancing
- Network Access Control (NAC)
- Data Center – Power, Cooling, and Space Management
IP Telephony solutions
Analysis & Assessment
InKnowTech performs a comprehensive review of your environment including telephone systems, circuits and LAN/WAN network infrastructure and delivers a detailed technical, operational, and financial assessment customized to reach your IP telephony objectives.
Planning for a new IP telephony solution requires a multi-layered approach. Some of the details that InKnowTech engineers consider include: site cabling, LAN switching, Contact Center requirements, WAN circuits, Quality of Service (QoS) routing, equipment placement, packet latency, dial plans and legacy equipment integration.
Procurement & Deployment
InKnowTech can create detailed parts lists, identify current promotions, and apply discounts that will bring the highest value. InKnowTech provides project management, implementation engineers, and end-user training classes to implement UC systems quickly and effectively.
Managed Hosting & Disaster Recovery
InKnowTech manages a hosting facility in Bangalore for clients who choose to co-locate their primary or back up infrastructure in a hardened hosting center with direct access to all major telecom carriers and IP peering points. The Aware Network Operations Center (NOC) has direct visibility into this space and monitors and manages all client equipment housed there.
Smooth IP Admin
Through Aware IT Support Services, clients can out-task the day to day administrative updates to their UC systems. Take advantage of Smooth IP Admin for moves, adds, and changes for Communications Manager, Unity, Presence, Mobility or Contact Center
InKnowTech's Aware IT Support Services NOC proactively monitors UC systems for service degradation, dropped network links, or equipment failure. Once a failure is identified, InKnowTech issues trouble tickets, performs immediate service repair, and provides regular status reports to the client until the issue is resolved. Repair is performed remotely or on-site, as required
According to InKnowTech Consulting, the primary advantage of unified communications is to help organizations use technology better, simplify the user experience, and improve business performance by adding speed and agility to common business processes.” Many companies are already reaping the benefits of IP telephony convergence and enjoying the savings on voice and IT expenses by 15-20%.
Managed Security solutions
InKnowTech Security Services a broad array of centrally managed pre-emptive products and services built on vulnerability-based research and multilayered security techniques. We have the extensive knowledge, innovative research methods and complex technologies required to achieve pre-emptive security. Our experienced and certified consultants, architects, project managers and subject matter experts are prepared to provide your organization with a comprehensive platform of pre-emptive security products and services designed to protect your entire IT infrastructure, from the network gateway to the desktop.
With managed security services, you benefit from improved operational, financial and strategic efficiencies across your enterprise:
- Benefit from guaranteed service level agreements ensuring reliable protection
- Lower your total cost of ownership on information security management costs, allowing you to reallocate resources to other business objectives
- Achieve and maintain compliance industry regulations through ongoing security monitoring and documented security policies and procedures
- Vendor neutral approach supports a variety of device types from many vendors
We offer Managed Security Services under two portfolios: Managed Security Services and Cloud Security Services.
Managed Security Services
InKnowTech Managed Security Services provides 24/7/365 monitoring and management of security technologies you house in your environment. We provide a single management console and view of your entire security infrastructure, allowing you to mix and match by device type, vendor and service level to meet your individual business needs while drastically reducing your security costs, simplifying security management and accelerating your speed to protection.
- Managed multi-function security bundle
- Managed protection services for server
- Managed and monitored firewall service
- Managed identity services
- Managed intrusion prevention and detection service
- Managed protection services
- Managed security services for unified threat management
Cloud Security Services
InKnowTech Cloud Security Services offerings harness the power of the our Virtual-Security Operations Center platform to deliver high-value services that require little or no security device investment or maintenance, making the total cost of ownership much lower than what you would incur performing these security services in-house.
- Express managed e-mail security
- Express managed Web security
- Security event and log management service
- Vulnerability management service
Information Security Solutions
InKnowTech can provide the security and privacy that will protect the sensitive data within your application portfolios in many ways, from consulting on simple policy and procedure efforts to design and implementation of leading edge solutions that protect sensitive information and data leakage. We offer innovative services and solutions with a focus on SOA, data centric security, compliance, identity management and governance.
Security services that we offer:
Assessment and Planning – Assess security requirements and develop directive IT security guidance policies, processes and standards. Develop policies to address security objectives for every person and IT system involved in handling sensitive information.
Design and Implementation Services – Design, development and implementation services for security relevant applications, systems, or networks ranging from wireless solution design, to simplified sign-on, to PKI-enabled virtual private networks.
Application Security – Provides your enterprise with a preferred vendor to address your strategic application development security requirements and provide related downstream security capabilities.
Service Oriented Architecture/Web Services Security planning – Assess SOA security requirements, architecture, and implementation using industry's leading software products and SOA methodologies.
Identity Management – Helps you design, implement, deploy and maintain an integrated identity management system that standardizes access management throughout platforms for users, devices, applications, business processes, and physical security points such as biometric, smart-card and badge readers.
Governance – Evaluate existing security practices, compliance with regulatory requirements, security education & training programs and overall risk exposure in the context of business and technical requirements and objectives