| iiSMC- Intelligent Service Management Center in Bangalore-India, is an Integrated High Technology Center supporting InKnowTech Services. iSMC helps in setting up Dedicated Network Operations Center (DNOC) for our clients. It enables Remote Monitoring and Management of our clients' IT Infrastructure.
InKnowTech’s intelligent Service Management Center supports its entire Services delivery platform of Network Integration and Management. The center has focus on state of the art Networking Technologies in Network Management, Systems Management & Security Tools. The center is equipped with high-end servers for remote management and monitoring, firewalls, redundant connectivity to Internet and IPLCs to its customer locations etc. The iSMC will provide Interoperability, Staging & Simulation, Testing, and Operations before and after services offered to its customers.
The iSMC Centre
iSMC Activities involve
- 24 * 7* 365 Technical Assistance using Toll free lines
- Power on Test, Simulation, and Testing Systems / Servers
- Penetration Test on security domains
- Firewall Installation and Simulation
- Remote Monitoring & Management on Networks / Servers & Security Systems
- IP VPN with Customers
Tools at iSMC include
- In-House Tools
- NMS Tools
- Fault Report Management Systems - Dedicated In House Tool
- Security Systems Audit Tools
- Remote Monitoring Devices with SNMP & Non-SNMP capabilities
- Network Analyzers and Probes
- Spectrum Analyzers & BERT Testers
Our cost advantage derives from
- India-based delivery
- Process improvements
- Advantage of Scale and Demand aggregation.
Our core belief in continuous process and quality improvement practices, infrastructural advantages, focus on metrics and technology skills enable us to deliver services at reduced cost levels with service quality beyond customer expectations.
Our key support infrastructure includes a scalable fault-tolerant Integrated Service Management Center in Bangalore, India. The facility is equipped with 24/7 multi-channel global communication access for voice and data.
We offer a broad range of communication and network monitoring and management services using a unique model of onsite, offsite and offshore methodology. Using a combination of best practice and tools, we monitor and manage and render support services for communication and network infrastructure. These services are outsourced or private label managed technical support:
24/7 Remote Monitoring & Management: Outsourced communication and network infrastructure monitoring and management solutions for Service Providers, MSPs and Enterprises
Technical Support and Help Desk: Outsourced Technical Support and Help Desk to log track and manage trouble calls
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